We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 7 days of delivery date.

All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.

All product may be exchanged only once.

All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages.

Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.

In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.

BONNE HUILE reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.

If you have any questions on our return policy, please contact our Customer Service at bonnehuile@gmail.com and provide your contact details, invoice number and reason for return.